Cancellation & refund policy

You can cancel any transfer, hourly booking or day trip free of charge up to 6 hours before the pickup or start time. Times are in Dubai time (GMT+4).

If you paid by card, you get a full refund. If you chose to pay in cash, there is nothing to pay.

• Go to My bookings, enter your booking reference and email, and choose Cancel booking.
• Or contact us on WhatsApp, by phone or by email with your booking reference.

Bookings cancelled less than 6 hours before pickup cannot be refunded online, because your driver and vehicle are already reserved. Please contact us anyway. Where we can, we will offer a credit for a future ride or a partial refund.

Refunds go back to the card you used to pay. We start the refund as soon as your cancellation is confirmed. Most banks show the money in your account within 5 to 10 working days.

To change the date, time, pickup or drop-off, contact us with your booking reference. We will update your booking, subject to availability. If the change affects the price, we will tell you before we confirm it.

For airport pickups, we track your flight and change the pickup time automatically if your flight is early or late, at no extra cost. Your free waiting time of 60 minutes starts when your flight lands. If your flight is cancelled or diverted, contact us as soon as you can and we will rebook or cancel your ride for free.

If you do not arrive at the pickup point within the free waiting time and we cannot reach you by phone or WhatsApp, the booking is treated as a no-show and is not refundable. Please keep your phone switched on and contact us if you are running late.

In the rare case that we have to cancel your booking, for example because of severe weather or a safety issue, we will offer you another time or a full refund.