Terms & conditions

These terms apply to every booking you make with Prime Rides Tourism L.L.C (“we”, “us”), a transport and tourism company based in Dubai, United Arab Emirates. They apply whether you book on our website, on WhatsApp, by phone or by email.

By making a booking, you confirm that you have read and accept these terms, our cancellation & refund policy and our privacy policy.

Your booking is confirmed when you receive a booking reference from us by email. Please check the details in your confirmation and tell us straight away if anything is wrong.

• You are responsible for giving us correct details, including pickup and drop-off addresses, date and time, flight number, number of passengers and luggage, and a phone number where we can reach you.
• Group, bus and coach requests are quotes until we confirm them in writing.
• We may decline a booking, for example if no suitable vehicle is available. If we do, you pay nothing.

The price shown before you book is fixed and includes the vehicle, the driver, fuel and taxes. Prices on our website are shown in EUR.

• You can pay securely online by card. Card payments are processed by our payment provider and we never see or store your full card number.
• Where the option is shown, you can pay the driver in cash at the start of the ride.
• Extras you choose or use are charged as shown when you book, such as child seats (from €4 per seat), extra waiting time (€6 for every 20 minutes).
• Changes you ask for during the ride, such as extra stops or a different destination, may change the price. The driver or our team will tell you before any change is made.

For airport pickups, we track your flight and your driver waits free of charge for 60 minutes after your flight lands. For all other pickups, waiting is free for 20 minutes after the booked pickup time.

After the free waiting time, waiting costs €6 for every 20 minutes. If we cannot reach you and you do not arrive after the free waiting time, the booking may be treated as a no-show, as described in our cancellation & refund policy.

You can cancel free of charge up to 6 hours before your pickup time. To change your booking, contact us with your booking reference. Full details are in our cancellation & refund policy.

• For safety, we cannot carry more passengers or luggage than the vehicle is designed for. If your group or luggage does not fit the booked vehicle, the driver may refuse the ride or we may offer a larger vehicle at the difference in price.
• Children must travel in a suitable child seat as required by UAE law. Please request child seats when you book so we can prepare them.
• Please tell us in advance about large items such as golf bags, strollers, wheelchairs or extra luggage.

• All passengers must wear a seatbelt. Smoking, including e-cigarettes, is not allowed in our vehicles.
• Our drivers may refuse or end a ride if a passenger behaves in an unsafe, abusive or illegal way. In that case no refund is due.
• If a passenger damages or soils a vehicle, we may charge the reasonable cost of cleaning or repair.

• For hourly bookings, your time starts at the booked pickup time. Each package includes a set number of kilometres. Extra time can be added if the driver and vehicle are available.
• Day trips and tours run as described on each trip page. The order of stops, timings or activities may change because of weather, traffic, safety or local rules. If a trip cannot run, we will offer another date or a full refund.
• Some activities on day trips may be provided by local partners, who may have their own safety rules that you must follow.

We plan every ride carefully, but we are not responsible for delays or missed connections caused by events outside our control, such as traffic, road closures, accidents, severe weather or official instructions. Please allow enough time to reach the airport, especially at busy times.

Passengers are responsible for their own belongings. Please check the vehicle before you leave. If you leave something behind, contact us and we will do our best to return it.

To the extent allowed by law, our total liability for any booking is limited to the price paid for that booking.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute will be handled by the courts of Dubai.

If you have any questions about these terms, please contact us by email at Primeride@primeridesae.com or call +971 56 638 7090.