Frequently asked questions

Enter your pickup, drop-off, date and number of passengers in the booking form. You will see a fixed price for each car straight away. Choose a car, add your details and confirm. You receive a booking reference by email.

Yes. The price you see before you book is the price you pay. It includes the car, the driver, fuel and taxes. There is no meter running.

We recommend booking at least 24 hours before your ride, especially for airport pickups and larger vehicles. For last-minute rides, message us on WhatsApp and we will do our best to help.

Yes. Add the traveller's name and phone number when you book so the driver can contact them directly.

Yes. We have sedans, SUVs and minivans, as well as minibuses and coaches for larger groups. For groups, choose Bus on Demand on the homepage to get a free quote.

Your driver waits for you in the arrivals hall with a sign showing your name, then helps with your luggage and walks you to the car.

We track your flight and adjust the pickup time automatically, at no extra cost. Your free waiting time of 60 minutes starts when your flight lands.

At the airport, waiting is free for 60 minutes after landing. At all other pickups it is free for 20 minutes. After that, waiting costs €6 for every 20 minutes.

You can pay securely online by card when you book, or choose to pay the driver in cash where this option is shown.

Prices on our website are shown in EUR. Your card provider converts the amount if your card uses another currency.

Only for extras you choose or use, such as child seats (from €4 per seat) or extra waiting time beyond the free waiting period (€6 for every 20 minutes). Everything is shown before you pay.

Yes. Cancellation is free up to 6 hours before your pickup time. You can cancel online from My bookings with your booking reference and email.

Card refunds go back to the card you paid with. Most banks show the refund within 5 to 10 working days.

Yes. Contact us with your booking reference and we will update your booking, subject to availability.

Each car shows how many passengers and suitcases it fits. Choose a car that fits your luggage, or add your bags in the booking form and we will suggest the right car.

Yes. Infant, child and booster seats are available on request from €4 per seat. Add them when you book.

Yes. All Prime Rides Tourism L.L.C chauffeurs are licensed professional drivers, and our cars are air-conditioned and kept clean and comfortable.

Choose how many hours you need. The car and chauffeur stay with you for the whole time, so you can make as many stops as you like. Each package includes a set number of kilometres.

Most of our day trips include pickup and drop-off from your hotel or address. Each trip page shows exactly what is included.

If a trip cannot run safely, we will offer you another date or a full refund.